Terms of service

Welcome to GearWorks. These Terms of Service (“Terms”) govern your use of the GearWorks website and your purchase of gearbox parts and related products and services.

By accessing or using our website, placing an order, or purchasing products from GearWorks, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About GearWorks

GearWorks sells gearbox parts and related automotive components through its website.

GearWorks
Email: support.gearworks@gmail.com
Phone: +27 31 579 8524
Physical Address: 238 Dykor St, Silveton, Pretoria, 0184, South Africa

2. Use of Our Website

You agree to use the GearWorks website lawfully and responsibly.

You must not:

  • Use the website for unlawful, fraudulent, or abusive purposes;

  • Attempt to gain unauthorised access to our website, systems, or accounts;

  • Interfere with the operation or security of the website;

  • Upload malicious software, viruses, or harmful code;

  • Copy, reproduce, modify, or distribute website content without permission; or

  • Use information obtained from the website to mislead, defraud, or harm others.

We reserve the right to suspend or restrict access where we reasonably believe the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor variations may occur, including differences in product appearance, packaging, specifications, or availability.

If we discover an error in product information or pricing after you place an order, we will contact you where reasonably possible and provide an appropriate solution.

4. Gearbox and Part Compatibility

Customers are responsible for providing accurate information when purchasing gearbox parts.

This may include:

  • Vehicle make and model;

  • Vehicle year;

  • Engine specification;

  • Gearbox make and model;

  • Gearbox code or identification number;

  • Existing part number; and

  • Any other information requested to determine compatibility.

Because similar vehicles and gearboxes may use different components, customers should confirm compatibility before ordering.

If you are uncertain about compatibility, please contact GearWorks before placing your order.

GearWorks is not responsible for compatibility issues resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

5. Prices

All product prices displayed on the website are subject to change without notice.

Where applicable, prices will indicate whether taxes, delivery charges, or other fees are included or excluded.

The final amount payable will be displayed before you complete your purchase.

We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order you have placed, we will contact you before processing the affected order where reasonably possible.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • There is an obvious pricing or product-description error;

  • We are unable to verify the order;

  • Fraud or suspicious activity is suspected;

  • Delivery cannot reasonably be completed; or

  • Cancellation is otherwise permitted by applicable law.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law.

7. Payment

Payment must be completed using the payment methods made available by GearWorks or its authorised payment providers.

You agree that the payment information you provide must be accurate and that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. GearWorks may not have access to or store your complete payment-card information.

8. Delivery

We will make reasonable efforts to deliver orders to the address provided during checkout.

Delivery times may vary depending on product availability, delivery location, courier services, public holidays, weather, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Risk relating to delivery will be handled in accordance with applicable South African consumer-protection laws.

9. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and defective products are governed by our Return and Refund Policy, as well as applicable South African consumer-protection laws.

Nothing in these Terms is intended to remove or restrict any statutory consumer rights.

Please review our Return and Refund Policy before making a purchase.

10. Product Installation

Gearbox parts and automotive components may require professional installation.

Customers are responsible for ensuring that products are installed correctly and, where appropriate, by a suitably qualified technician.

GearWorks recommends that customers obtain professional advice or installation assistance where they are unsure how a part should be installed.

Damage caused by incorrect installation, misuse, modification, or improper handling may affect eligibility for certain returns, warranties, or remedies, subject to applicable law.

11. Warranties

Where a product is supplied with a manufacturer's warranty or other applicable warranty, the relevant warranty terms will apply.

Nothing in these Terms excludes or limits any warranty or consumer protection that cannot lawfully be excluded or limited.

12. Intellectual Property

All content on the GearWorks website, including text, graphics, logos, photographs, product descriptions, designs, icons, and other materials, is owned by or licensed to GearWorks unless otherwise stated.

You may view and use the website for personal and legitimate purchasing purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

13. User-Submitted Information

If you submit information, reviews, photographs, comments, enquiries, or other content to GearWorks, you agree that the information you provide is lawful and does not infringe the rights of another person.

You should not submit confidential, sensitive, or unnecessary personal information through public areas of the website.

GearWorks may remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment providers, delivery companies, analytics services, and other platforms.

These third parties may have their own terms and privacy policies.

GearWorks is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

15. Privacy

Your use of our website and our handling of personal information are also governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed as described in that Privacy Policy.

16. Website Availability

We aim to keep the GearWorks website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components.

The website may occasionally be unavailable because of maintenance, technical problems, security issues, or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, GearWorks will not be responsible for losses arising from:

  • Incorrect information supplied by a customer;

  • Incorrect product selection or compatibility information supplied by a customer;

  • Improper installation or use of a product;

  • Unauthorised modifications to products;

  • Unavailability or interruption of the website;

  • Delays caused by third-party service providers or circumstances outside our reasonable control; or

  • Unauthorised access to information caused by circumstances that could not reasonably have been prevented.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.

18. Events Beyond Our Control

GearWorks will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transport disruptions, power failures, telecommunications failures, government actions, civil unrest, or major technical failures.

Where reasonably possible, we will communicate significant delays and take reasonable steps to minimise their impact.

19. Account Security

If you create an account on our website, you are responsible for keeping your login credentials confidential and for activities carried out through your account.

You should notify GearWorks promptly if you believe that your account has been accessed without authorisation.

20. Termination

We may suspend or terminate access to an account or the website where reasonably necessary because of misuse, fraud, unlawful activity, security concerns, or violation of these Terms.

Termination will not affect rights or obligations that arose before termination.

21. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to the applicable courts and dispute-resolution mechanisms of South Africa, subject to any mandatory consumer rights or jurisdictional requirements that apply.

22. Changes to These Terms

GearWorks may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable laws.

The latest version will be published on this page, together with the updated “Last updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

23. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

GearWorks
Email: support.gearworks@gmail.com
Phone: +27 31 579 8524
Physical Address: 238 Dykor St, Silveton, Pretoria, 0184
Country: South Africa