Refund policy

At GearWorks, we want you to be satisfied with your purchase. This Return and Refund Policy explains when gearbox parts and other products purchased from GearWorks may be returned, exchanged, or refunded.

By placing an order with GearWorks, you agree to the terms of this policy, subject to your rights under applicable South African consumer-protection laws.

1. Returns

You may request a return if:

  • You received an incorrect part;

  • The part received is defective or damaged;

  • The part does not match the description or specifications provided by GearWorks;

  • You received an incomplete order; or

  • You otherwise have a right to return the product under applicable law.

For returns based on a change of mind, the product must generally be unused, undamaged, and in its original packaging. Certain products may not be eligible for a change-of-mind return where permitted by law.

2. Incorrect or Damaged Parts

Please inspect your order as soon as it is delivered.

If you receive the wrong part or a part that was damaged during delivery, contact GearWorks as soon as reasonably possible.

Please provide:

  • Your order number;

  • Your name and contact details;

  • A description of the issue; and

  • Photographs of the part, packaging, and any visible damage where applicable.

We will assess the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with applicable law.

3. Defective Products

If a product is defective, please contact us so that we can assess the issue.

Where a product is found to be defective and you are entitled to a remedy under applicable consumer-protection laws, GearWorks may provide an appropriate remedy, which may include repair, replacement, or refund, depending on the circumstances and the applicable legal requirements.

Products that have been incorrectly installed, modified, misused, abused, or damaged through improper handling may not qualify for a return or refund where the damage is not attributable to GearWorks.

4. Parts Compatibility

Customers are responsible for providing accurate vehicle, gearbox, model, year, part-number, and other relevant information when ordering.

Because gearbox parts can vary depending on the vehicle and gearbox specification, we strongly recommend confirming compatibility before placing an order.

If you are unsure whether a part is suitable for your vehicle or gearbox, please contact GearWorks before purchasing.

A return resulting solely from the customer ordering an incompatible part may be subject to the applicable return requirements and any lawful conditions or costs associated with the return.

5. Change-of-Mind Returns

Where a change-of-mind return is permitted, the product must be:

  • Unused and uninstalled;

  • In its original condition;

  • Complete with all accessories, components, manuals, and packaging where applicable; and

  • Free from damage caused by installation, handling, or misuse.

Gearbox parts that have been installed, used, modified, dismantled, or otherwise altered may not be eligible for a change-of-mind return, subject to your statutory rights.

6. Non-Returnable Items

Where permitted by law, certain products may not be eligible for return, including products that:

  • Have been installed or used;

  • Have been modified, altered, or dismantled;

  • Have been damaged through misuse or improper installation;

  • Are custom-made or specially ordered for a customer; or

  • Cannot reasonably be resold due to their condition.

This does not affect any rights you may have under applicable consumer-protection legislation.

7. How to Request a Return

To request a return, contact us using the details below.

Email: support.gearworks@gmail.com
Phone: +27 31 579 8524
Physical Address: 238 Dykor St, Silveton, Pretoria, 0184, South Africa

Please include your order number and explain why you are requesting the return.

Do not send a product back without first contacting GearWorks and receiving return instructions.

8. Return Shipping

Where the return is due to an error by GearWorks, a defective product, or damage that occurred before delivery, GearWorks will arrange or cover reasonable return delivery costs where required by applicable law.

For eligible change-of-mind returns, the customer may be responsible for reasonable return shipping costs, where permitted by law.

We will provide specific return instructions after assessing your request.

9. Refunds

Once an approved return has been received and assessed, we will process the applicable refund in accordance with this policy and applicable law.

Refunds will generally be made using the original payment method where reasonably possible.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

10. Exchanges and Replacements

Where appropriate, GearWorks may offer a replacement or exchange instead of a refund.

If the replacement item is unavailable, we may provide another appropriate remedy, including a refund where required by applicable law.

11. Incorrect Customer Information

GearWorks is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, including an incorrect delivery address, telephone number, vehicle specification, gearbox identification, or part number.

Where possible, we will work with the customer to resolve the issue.

Additional delivery or return costs may apply where the issue was caused by incorrect information supplied by the customer, subject to applicable law.

12. Warranty and Statutory Rights

Nothing in this Return and Refund Policy is intended to remove, limit, or override any rights you may have under applicable South African consumer-protection laws.

Where a product is covered by a manufacturer's warranty or other applicable warranty, additional warranty terms may apply.

13. Fraud and Abuse

GearWorks reserves the right to investigate suspicious or fraudulent return and refund requests.

Nothing in this section limits a customer's lawful consumer rights.

14. Changes to This Policy

We may update this Return and Refund Policy from time to time.

Any changes will be posted on this page, together with an updated “Last updated” date.

15. Contact Us

If you have questions about returns, exchanges, or refunds, please contact:

GearWorks
Email: support.gearworks@gmail.com
Phone: +27 31 579 8524
Physical Address: 238 Dykor St, Silveton, Pretoria, 0184
Country: South Africa

We will be happy to assist you with your return or refund enquiry.