Privacy policy

GearWorks (“GearWorks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our gearbox parts, or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

1. Information We Collect

We may collect personal information when you use our website, create an account, place an order, request a quotation, contact us, or otherwise interact with GearWorks.

Depending on how you use our website, we may collect:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone or mobile number

  • Account login information

  • Vehicle or gearbox information that you provide when requesting parts

  • Order and purchasing information

  • Payment and transaction information

  • Information contained in messages or enquiries you send to us

  • Technical information such as IP address, browser type, device information, and operating system

  • Website usage information, including pages visited and interactions with our website

  • Information collected through cookies and similar technologies

We only request information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Arrange delivery of gearbox parts

  • Process payments and refunds

  • Provide quotations and respond to enquiries

  • Identify suitable gearbox parts based on information you provide

  • Create and manage customer accounts

  • Communicate with you about orders, deliveries, returns, and enquiries

  • Provide customer support

  • Improve our website, products, and services

  • Detect, investigate, and prevent fraud or other misuse

  • Maintain the security of our website and systems

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications where permitted by law and, where required, with your consent

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

3. Payments

Payments made through our website may be processed by third-party payment providers.

GearWorks does not generally store complete payment-card details on its own systems. Payment information may be collected and processed directly by our payment service providers in accordance with their own privacy policies and security practices.

You should review the privacy policies of any payment provider used to complete your transaction.

4. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processors

  • Courier and delivery companies

  • Website hosting and technology providers

  • E-commerce and customer-management platforms

  • IT, security, and technical service providers

  • Professional advisers, such as accountants, auditors, or legal advisers

  • Government authorities or law-enforcement agencies where required or permitted by law

We do not sell your personal information to third parties.

Where we use service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle that information appropriately and securely.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, remember preferences, and support security and marketing activities.

Cookies may be used for purposes such as:

  • Keeping your shopping cart functioning

  • Remembering preferences

  • Understanding website traffic and usage

  • Improving website performance

  • Measuring the effectiveness of advertising

  • Providing relevant marketing where applicable

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Marketing Communications

Where permitted by applicable law, we may send you information about GearWorks products, promotions, special offers, and services.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, delivery updates, account notices, or information relating to transactions you have made with us.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should therefore understand that transmission of information over the internet carries some degree of risk.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, and complying with legal, accounting, and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, where appropriate.

9. Your Privacy Rights

Depending on the laws that apply to you, you may have rights concerning your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information in certain circumstances

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of direct marketing

  • Request a copy of certain information in a portable format

  • Lodge a complaint with an applicable data-protection or privacy regulator

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, social-media platforms, or other external websites.

GearWorks is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

12. International Data Transfers

Some of our service providers may process or store information outside South Africa.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are carried out in accordance with applicable privacy and data-protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how GearWorks handles your personal information, please contact us:

GearWorks
Email: support.gearworks@gmail.com
Phone: +27 31 579 8524
Physical Address: 238 Dykor St, Silveton, Pretoria, 0184
Country: South Africa

By using the GearWorks website, you acknowledge that you have had an opportunity to review this Privacy Policy.